Woolworths' Olive Chatbot Reportedly Generated 'Angry Mother' Anecdotes During Support Calls After Gemini Upgrade
Description
Woolworths customers reported that its digital shopping assistant Olive allegedly generated humanlike personal anecdotes (e.g., claiming to have an angry mother) during customer-support interactions such as delivery rescheduling. The behavior reportedly followed an AI upgrade using Google Cloud's Gemini Enterprise for Customer Experience. Woolworths said it was adjusting Olive's responses to reduce irrelevant, misleading banter.
Actors
Alleged Deployers
- woolworths-group
Alleged Developers
Harmed Parties
- woolworths-customers
- epistemic-integrity
Classification
Risk Domain
MisinformationRisk Subdomain
3.1. False or misleading information
MIT Risk Profile
Source
Related Incidents (Misinformation)
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