Washington State DOL's AI Phone System Reportedly Failed to Provide Spanish-Language Service to Callers Requesting Spanish
Description
For months, callers to the Washington State Department of Licensing who selected Spanish reportedly received AI-generated English responses spoken with a Spanish accent rather than actual Spanish-language service. The agency reportedly apologized and said staff configuration caused the error, which purportedly created accessibility problems for callers seeking language support.
Actors
Alleged Deployers
- washington-state-department-of-licensing
- amazon
Alleged Developers
- amazon
Harmed Parties
- spanish-language-speakers
- general-public-of-washington-state
- general-public
Classification
Risk Domain
Discrimination & ToxicityRisk Subdomain
1.3. Unequal performance across groups
MIT Risk Profile
Topics
Source
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