Air Canada Chatbot Reportedly Provides Inaccurate Bereavement Fare Information, Leading to Customer Overpayment
Description
A Canadian small claims tribunal reportedly ordered Air Canada to pay $812.02 in damages and court fees after its website chatbot allegedly provided inaccurate information about bereavement fare eligibility, leading a customer to overpay for flights. The tribunal reportedly found the airline responsible for information presented by its chatbot, rejecting the argument that the chatbot was a separate legal entity, and characterized the error as negligent misrepresentation.
Actors
Alleged Deployers
- air-canada
Alleged Developers
- air-canada
Harmed Parties
- jake-moffatt
Classification
Risk Domain
MisinformationRisk Subdomain
3.1. False or misleading information
MIT Risk Profile
Source
Related Incidents (Misinformation)
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