AI Incidents
Real-world cases where AI systems caused harm, classified by risk domain and entity. Data sourced from 
AIID and classified by 
MIT AI Risk Initiative. CC BY-SA 4.0
244 incidents
Department for Work and Pensions (DWP) Algorithm Wrongly Flags 200,000 for Housing Benefit Fraud
A Department for Work and Pensions (DWP) algorithm wrongly flagged over 200,000 UK housing benefit claims as high risk, resulting in unnecessary investigations. Two-thirds of these flagged claims were legitimate, causing wasted public funds and stress for claimants. Despite initial success in a pilot, the algorithm's real-world performance fell short. This incident highlights the risks of overreliance on automated systems in welfare administration.
Unrestricted AI Avatar Tool Accidentally Released by TikTok Permits Recitation of Hitler Quotes and Other Harmful Speech
TikTok accidentally released an internal version of its AI digital avatar tool without safeguards, allowing users to generate videos where avatars could recite harmful content, including quotes from Hitler. The tool, meant for advertisers, was accessible to personal accounts and lacked the watermark indicating AI-generated content. TikTok has since removed the tool and acknowledged the problem.
Instagram's Algorithm Reportedly Recommended Sexual Content to Teenagers' Accounts
Tests by The Wall Street Journal and a researcher reportedly revealed that Instagram's AI-driven Reels algorithm recommends sexually suggestive content to accounts listed as 13 years old. Despite Meta's commitment to restrict such content for minors, explicit videos were served within minutes of account creation, according to the findings.
Character.AI Chatbots Reportedly Exposed 11-Year-Old User to Sexual, Violent, and Self-Harm Content
An 11-year-old Character.AI user identified by The Washington Post as "R" reportedly exchanged messages with bots that depicted coercive sexual encounters, violence, and suicide scenarios after she began using the app in June 2024. Her mother reportedly said R became withdrawn, had panic attacks, and expressed not wanting to exist before the chats were discovered.
Facewatch Reported to Have Wrongfully Flagged Home Bargains Customer as Shoplifter
A facial-recognition software used by the British variety store Home Bargains is alleged to have misidentified "Sara" as a shoplifter, leading to staff searching her bag, escorting her from the premises, and banning her from the store. After, Facewatch is reported to have admitted its error to Sara. Facewatch is used by a number of different British stores.
VA Suicide Prevention Algorithm REACH VET Reportedly Prioritizes Men Over Women Veterans
An AI program named REACH VET, designed and used by the Department of Veterans Affairs (VA) to prevent veteran suicides, was reportedly found to prioritize white men while neglecting female veterans and survivors of military sexual trauma. This oversight persists despite rising suicide rates among these groups. The incident is an example of algorithmic bias and the exclusion of critical risk factors for female veterans.
ChatGPT and Perplexity Reportedly Manipulated into Breaking Content Policies in AI Boyfriend Scenarios
The "Dan" ("Do Anything Now") AI boyfriend is a trend on TikTok in which users appear to regularly manipulate ChatGPT to adopt boyfriend personas, breaching content policies. ChatGPT 3.5 is reported to regularly produce explicitly sexual content, directly violating its intended safety protocols. GPT-4 and Perplexity AI were subjected to similar manipulations, and although they exhibited more resistance to breaches, some prompts were reported to break its guidelines.
Meta AI Image Generator Reportedly Fails to Accurately Represent Interracial Relationships
Meta's AI image generator is alleged to produce inaccurate and biased images, consistently failing to depict interracial relationships involving Asian individuals and Caucasian or Black individuals. Instead, it generates images featuring two Asian people or stereotypes, erasing the diversity and representation of Asian people.
Washington State's Lottery AI Site Reportedly Generates Inappropriate User Image
An AI-powered website by Washington State's Lottery is reported to have inadvertently produced a softcore pornographic image of a user, leading to the site’s immediate shutdown out of caution.
Facial Recognition Misidentification at New World Westend in New Zealand
A facial recognition system at New World Westend supermarket misidentified a Māori woman as a known offender during its trial. The woman was wrongfully accused of trespassing and experienced public embarrassment, raising concerns about racial bias and the technology's accuracy. The supermarket acknowledged its error and apologized.
Microsoft Copilot Designer Reportedly Generated Inappropriate AI Images
A Microsoft engineer reported that Copilot Designer, an AI image generator, creates content depicting sex, violence, bias, and more. Despite raising concerns and suggesting improvements, the tool remains public, prompting a letter to the FTC.
Whisper Speech-to-Text AI Reportedly Found to Create Violent Hallucinations
Researchers at Cornell reportedly found that OpenAI's Whisper, a speech-to-text system, can hallucinate violent language and fabricated details, especially with long pauses in speech, such as from those with speech impairments. Analyzing 13,000 clips, they determined 1% contained harmful hallucinations. These errors pose risks in hiring, legal trials, and medical documentation. The study suggests improving model training to reduce these hallucinations for diverse speaking patterns.
London Metropolitan Police's Facial Recognition Technology Reportedly Misidentified Shaun Thompson as Suspect Leading to Arrest
Sometime in February 2024, Shaun Thompson is reported to have walked by one of the London Metropolitan Police's facial recognition technology vans near London Bridge. He was almost immediately arrested because the technology is reported to have misidentified him as a suspect in an unrelated and unspecified crime.
Nine Network's AI Alters Lawmaker Georgie Purcell's Image Inappropriately
The Nine Network used Photoshop's Generative Expand AI tool to resize an image of lawmaker Georgie Purcell, inadvertently altering her attire to appear more revealing. This error, claimed to result from the AI's automation, led to public criticism and an apology from the network.
Chatbot for DPD Malfunctioned and Swore at Customers and Criticized Its Own Company
DPD's AI chatbot, used for customer service, appeared to malfunction following a system update, leading to inappropriate responses including swearing and criticizing the company. The incident, which became viral on social media, occurred after the chatbot was updated, prompting DPD to disable the malfunctioning AI component.