TrustworthinessTransparencyBiascs.HC
How Fake News Affect Trust in the Output of a Machine Learning System for News Curation
Hendrik Heuer, Andreas Breiter
August 5, 2020
Multidisciplinary International Symposium on Disinformation in Open Online Media
5 citations
Key Takeaways
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Users struggle to identify contaminated recommendations: When a single fake news story was mixed with four trustworthy articles, users rated the batch similarly to one containing five trustworthy stories, suggesting people have difficulty spotting misinformation when it appears alongside credible content.
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Trustworthy context can shield untrustworthy content: The study indicates that fake news may "benefit from appearing in a trustworthy context"—meaning users' trust in an algorithm's overall quality can inadvertently make them more accepting of false information within those recommendations.
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User trust ratings have significant limitations: While participants could distinguish between fully trustworthy and fully untrustworthy recommendations, their ability to evaluate mixed batches was unreliable, revealing a gap between users' perceived ability to assess algorithmic outputs and their actual performance.
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Algorithm design choices have real consequences for misinformation spread: Since people increasingly rely on ML systems for news curation, the way these systems present recommendations directly affects whether users accept or reject false information, making responsible curation design a critical responsibility.
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Current user interfaces may not adequately support informed decision-making: The findings suggest that existing interactive ML systems for news may not provide users with sufficient tools or information to make trustworthy judgments about recommendation quality, highlighting a design challenge for responsible AI systems.
Abstract
People are increasingly consuming news curated by machine learning (ML) systems. Motivated by studies on algorithmic bias, this paper explores which recommendations of an algorithmic news curation system users trust and how this trust is affected by untrustworthy news stories like fake news. In a study with 82 vocational school students with a background in IT, we found that users are able to provide trust ratings that distinguish trustworthy recommendations of quality news stories from untrustworthy recommendations. However, a single untrustworthy news story combined with four trustworthy news stories is rated similarly as five trustworthy news stories. The results could be a first indication that untrustworthy news stories benefit from appearing in a trustworthy context. The results also show the limitations of users' abilities to rate the recommendations of a news curation system. We discuss the implications of this for the user experience of interactive machine learning systems.
This is a pre-print of an article published in MISDOOM 2020 - 2nd Multidisciplinary International Symposium on Disinformation in Open Online Media
Paper Info
arXiv ID2008.01988
PublishedAugust 5, 2020
Citations
5
Relevance78%
VenueMultidisciplinary International Symposium on Disinformation in Open Online Media
TypeJournalArticle
Categorycs.HC
Responsible AI Topics
TrustworthinessTransparencyBias
Links
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