EthicsAccountabilityTrustworthinesscs.CY
The Return on Investment in AI Ethics: A Holistic Framework
Marialena Bevilacqua, Nicholas Berente, Heather Domin, Brian Goehring, Francesca Rossi
September 8, 2023
Hawaii International Conference on System Sciences
7 citations
Key Takeaways
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AI ethics investments have measurable financial returns beyond just "doing the right thing." The HROE framework demonstrates that organizations can quantify direct economic returns from their AI ethics efforts, making it easier for business leaders to justify these investments to stakeholders and boards of directors.
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Reputation and trust create indirect but significant value. The framework identifies that investments in AI ethics generate returns through organizational reputation and stakeholder trust—intangible assets that ultimately translate into business benefits, even when not immediately obvious on a balance sheet.
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AI ethics capabilities function as strategic options for the future. The framework recognizes "real options" associated with AI ethics competencies, meaning that building ethical AI capabilities today positions organizations to respond more effectively to future regulatory requirements, market shifts, and emerging risks.
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A holistic approach is necessary for proper evaluation. Rather than viewing AI ethics as a cost center, the framework encourages organizations to assess returns across multiple dimensions—direct economic gains, reputation effects, and strategic positioning—providing a more complete picture of value creation.
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This framework empowers organizations to make data-driven ethics decisions. By providing a structured methodology to quantify and justify AI ethics investments, the framework helps organizations move beyond viewing ethics as optional or purely compliance-driven, and instead treat it as a core business competency.