EthicsSafetyAccountabilitycs.AI
Critical Role of Artificially Intelligent Conversational Chatbot
Seraj A. M. Mostafa, Md Z. Islam, Mohammad Z. Islam, Fairose Jeehan, Saujanna Jafreen, Raihan U. Islam
October 31, 2023
arXiv.org
Key Takeaways
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Chatbots like ChatGPT offer genuine convenience benefits — users prefer them because they provide quick, organized answers without requiring multiple web searches, making AI assistance genuinely useful for many legitimate purposes.
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Accuracy cannot be assumed — the paper identifies that ChatGPT has significant limitations in providing accurate answers, meaning users should verify important information rather than treating chatbot responses as definitive.
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Academic integrity is at risk — the study explores ethical implications specifically within academic contexts, suggesting that students may misuse these tools in ways that undermine learning and honest assessment.
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Certain user groups pose misuse risks — the research identifies that specific groups may intentionally misuse chatbots inappropriately, highlighting that responsible AI requires considering not just the technology itself but how different users might exploit it.
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Technical safeguards are necessary — the authors propose architectural solutions to prevent misuse and promote responsible interactions, indicating that responsible AI development requires building protective measures into the system design rather than relying solely on user ethics.
Abstract
Artificially intelligent chatbot, such as ChatGPT, represents a recent and powerful advancement in the AI domain. Users prefer them for obtaining quick and precise answers, avoiding the usual hassle of clicking through multiple links in traditional searches. ChatGPT's conversational approach makes it comfortable and accessible for finding answers quickly and in an organized manner. However, it is important to note that these chatbots have limitations, especially in terms of providing accurate answers as well as ethical concerns. In this study, we explore various scenarios involving ChatGPT's ethical implications within academic contexts, its limitations, and the potential misuse by specific user groups. To address these challenges, we propose architectural solutions aimed at preventing inappropriate use and promoting responsible AI interactions.