ExplainabilityTransparencyTrustworthinesscs.AI
ProfileXAI: User-Adaptive Explainable AI
Gilber A. Corrales, Carlos Andrés Ferro Sánchez, Reinel Tabares-Soto, Jesús Alfonso López Sotelo, Gonzalo A. Ruz, Johan Sebastian Piña Durán
October 27, 2025
arXiv.org
Key Takeaways
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Different explanation methods work better for different purposes: The research found that no single explainer is universally best—LIME excels at balancing accuracy and consistency, Anchor produces the simplest explanations, and SHAP generates the highest user satisfaction (4.1/5 rating). This suggests AI systems should match explanation methods to specific goals rather than using one-size-fits-all approaches.
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Tailoring explanations to user expertise improves trust: ProfileXAI's approach of adapting explanations based on user profiles (including domain experts) maintained consistently positive ratings across all user types (≥3.7/5), demonstrating that customized explanations help different audiences—from patients to medical professionals—understand AI decisions more effectively.
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Efficiency and consistency matter for real-world deployment: The system kept token usage stable across different user profiles (variation ≤13%), which is important for controlling costs and ensuring reliable performance when deploying AI explanations at scale in practical healthcare settings.
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Grounding explanations in knowledge improves credibility: By combining explanation techniques with retrieval-augmented language models and domain knowledge bases, ProfileXAI produced "grounded narratives" rather than isolated statistics, suggesting that contextualizing AI decisions within established medical knowledge increases trustworthiness for users.