Google AI Overviews and ChatGPT Reportedly Cited Fraudulent Cruise Hotline, Allegedly Enabling Successful Scam
Description
Google's AI Overviews allegedly surfaced a fraudulent customer service number for Royal Caribbean. Consumer Alex Rivlin reportedly called the number, spoke with an impostor, and provided his credit card, later incurring $768 in fraudulent charges. The same number reportedly appeared in ChatGPT results and was linked to Disney and Princess cruises, purportedly showing how scammers are manipulating AI outputs to amplify longstanding hotline scams.
Actors
Alleged Deployers
- unknown-scammers-impersonating-royal-caribbean
- unknown-scammers-impersonating-disney-cruise-line
- unknown-scammers-impersonating-princess-cruises
- scammers
Alleged Developers
- openai
Harmed Parties
- alex-rivlin
- royal-caribbean
- royal-caribbean-customers
- disney-cruise-line
- disney-cruise-line-customers
- princess-cruises
- princess-cruises-customers
- general-public
Classification
Risk Domain
Malicious Actors & MisuseRisk Subdomain
4.3. Fraud, scams, and targeted manipulation
MIT Risk Profile
Source
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Research Papers on This Topic
How Johnny Can Persuade LLMs to Jailbreak Them: Rethinking Persuasion to Challenge AI Safety by Humanizing LLMs
AgentHarm: A Benchmark for Measuring Harmfulness of LLM Agents
Regulating ChatGPT and other Large Generative AI Models
Great, Now Write an Article About That: The Crescendo Multi-Turn LLM Jailbreak Attack