Incident #194·AI Safety & Failures
Australian Telco’s Incident Management Bot Excessively Sent Technicians in the Field by Mistake, Allegedly Costing Millions
Explainability
Description
In early 2018, an Australian telecommunications company’s incident management AI excessively deployed technicians into the field, and was allegedly unable to be stopped by the automation team.
Actors
Alleged Deployers
- unnamed-australian-telecommunications-company
Alleged Developers
- unknown
Harmed Parties
- unnamed-australian-telecommunications-company
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
AIUnintentionalPost-deployment
Topics
Explainability
Source
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