Incident #346·AI Safety & Failures
Robots in Japanese Hotel Annoyed Guests and Failed to Handle Simple Tasks
Explainability
Description
A number of robots employed by a hotel in Japan were reported by guests in a series of complaints for failing to handle tasks such as answering scheduling questions or making passport copies without human intervention.
Actors
Alleged Deployers
- henn-na-hotel
Alleged Developers
- unknown
Harmed Parties
- henn-na-hotel-guests
- henn-na-hotal-staff
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
AIUnintentionalPost-deployment
Topics
Explainability
Source
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