Incident #375·AI Safety & Failures
Thai Wallet App's Facial Recognition Errors Created Registration Issues for Government Programs
Explainability
Description
A Thai wallet app failed to recognize people’s faces, resulting in citizens and disproportionately elders unable to sign up for Thai government’s cash handout and co-pay programs or having to wait in long queues at local ATMs for authentication.
Actors
Alleged Deployers
- krungthai-bank
Alleged Developers
- krungthai-bank
Harmed Parties
- thai-citizens
- elder-thai-citizens
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
AIUnintentionalPost-deployment
Topics
Explainability
Source
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