Incident #432·AI Safety & Failures
Southwest Airlines Crew Scheduling Solver Degenerates Flight Network
Explainability
Description
Southwest Airlines left passengers stranded for days throughout the flight network when Southwest crew scheduling software repeatedly failed to recover from weather-induced flight cancellations.
Actors
Alleged Deployers
- southwest-airlines
Alleged Developers
- general-electric
Harmed Parties
- airline-passengers
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
AIUnintentionalPost-deployment
Topics
Explainability
Source
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