Fast Food Chains' AI Chatbots Failed to Assist Job Applicants with Scheduling Interviews
Description
McDonald's, Wendy's, and Hardee's AI chatbots deployed to pre-screen job candidates and schedule interviews reportedly ran into issues such as not giving useful submission instructions, failing to relay information to the manager, and scheduling an interview when the manager was not available.
Actors
Alleged Deployers
- wendy's
- mcdonald's
- hardee's
Alleged Developers
- wendy's
- mcdonald's
- hardee's
Harmed Parties
- fast-food-job-applicants
- amanda-claypool
Classification
Risk Domain
Socioeconomic & EnvironmentalRisk Subdomain
6.2. Increased inequality and decline in employment quality
MIT Risk Profile
Topics
Source
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