Incident #64·AI Safety & Failures
Customer Service Robot Scares Away Customers
Explainability
Description
Heriot-Watt Univeristy in Scotland developed an artificially intelligent grocery store robot, Fabio, who provided unhelpful answers to customer's questions and "scared away" multiple customers, according to the grocery store Margiotta.
Actors
Alleged Deployers
- heriot-watt-university
- margiotta
Alleged Developers
- heriot-watt-university
Harmed Parties
- store-patrons
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
AIUnintentionalPost-deployment
Topics
Explainability
Source
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