Algorithmic Staffing Failures Linked to Resident Deaths at Leading Assisted-Living Chain Brookdale
Description
Brookdale Senior Living's algorithm-based staffing system, "Service Alignment," reportedly left facilities understaffed, leading to critical incidents. For example, on April 21, 2021, Louise Walker, a resident at Brookdale's Jacksonville facility, died after falling and being left unattended for over two hours. State investigators cited Brookdale for medical neglect. The algorithm has been linked to multiple incidents of neglect, injuries, and deaths, prompting lawsuits.
Actors
Alleged Deployers
- brookdale-senior-living
Alleged Developers
- brookdale-senior-living
Harmed Parties
- staff-members-of-brookdale-facilities
- residents-of-brookdale-facilities
- louise-walker
- families-of-residents-of-brookdale-facilities
Classification
Risk Domain
AI Safety & FailuresRisk Subdomain
7.3. Lack of capability or robustness
MIT Risk Profile
Topics
Source
Related Incidents (AI Safety & Failures)
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Mitigation Tools
Tools related to this risk domain, via shared responsible AI topics.